Privacy Policy

Last updated: October 10, 2026

Welcome to Moderador. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store and protect your information and your followers' data when you use our application, which integrates with the official Instagram API (Meta).

The data controller is DOUGLAS DOS SANTOS FARIAS DESENVOLVIMENTO DE SOFTWARE LTDA, CNPJ (Brazilian company registration) 67.542.384/0001-45, headquartered at Rua Pais Leme, 215, Conj 1713, Pinheiros, São Paulo/SP, Brazil, 05424-150.

This is a translation of the Portuguese version, which prevails in case of any discrepancy.

1. Data Collection

When you connect your Instagram account to Moderador, we ask for your explicit consent to access certain information through the Instagram Graph API. The data we may collect includes:

• Your public profile information (name, username, profile picture).
• The content of your posts (post ID, URL).
• Comments made on your posts.
• The delivery confirmation of the Direct Messages (DMs) Moderador sends on your behalf. We do not read the messages you receive in Direct.

We also process the data of your Moderador account (login e-mail, subscribed plan and notification preferences). Payment data is processed by Stripe; we do not store card numbers.

2. Use of Data

The data collected is used exclusively to provide Moderador's services. This includes:

• Detecting keyword triggers in the comments on the posts you created a rule for.
• Automatically sending the public replies (comments) and private messages (DMs) you configure. The private message is sent only once, to the person who commented the keyword, in reply to their comment.
• Classifying comments with artificial intelligence (respond, review or ignore) and suggesting replies.
• Providing engagement statistics in the platform dashboard.

We do not use the information in your conversations or in your followers' comments for any other purpose, nor to train open AI models without anonymization.

3. Data Sharing

We do not sell, rent or share your data or your followers' data with third parties for marketing or advertising purposes. The data only interacts with Meta's infrastructure (Instagram) for the automation flow to work, with infrastructure and AI providers strictly necessary to provide the service, and with Stripe for billing.

4. Data Retention and Deletion

You can request the deletion of your account and the associated data in two ways:

Through the contact form

Go to the contact page, choose the subject "Delete my account and data" and enter your account's e-mail. The process is automated:

1. If there is an account with that e-mail, we send a confirmation link to it (valid for 1 hour).
2. When you open the link and click "Confirm deletion", the deletion is scheduled for 7 days later. The account stops working immediately: the subscription is cancelled, the Instagram connection is removed and new sessions are blocked.
3. You receive an e-mail with the scheduled date and a link to cancel the deletion, valid for the whole grace period.
4. If you cancel within that period, the account works again and you can reconnect Instagram and subscribe again.
5. After the 7 days without cancellation, the account and all associated data are permanently deleted, and you receive a final notice.

If there is no account with that e-mail, the message shown is exactly the same, to protect your privacy. No e-mail is sent.

From the dashboard (logged in)

In the Moderador dashboard, at app.moderadorinteligente.com.br/account/delete, you can request the deletion of your account. The same 7-day grace period applies: the account is blocked immediately, the session is ended and you receive the e-mail with the date and the cancellation link.

Removal through Instagram

You can also remove the Moderador app directly from your Instagram or Facebook account settings:

1. Open the settings of your Instagram or Facebook app.
2. Find the Apps and Websites section (Settings > Security and Login > Apps and Websites).
3. Find the "Moderador" app and click "Remove".

Final deadline

Once the 7-day grace period ends without cancellation, the account and all associated data (rules, comments, settings) are deleted. Only a minimal deletion record is kept: an irreversible identifier of the e-mail (hash) and the date of deletion, as proof of compliance with the LGPD (Brazil's General Data Protection Law). The plain-text e-mail and the account's content are never retained after deletion.

For any questions about deletion, contact us at suporte@moderadorinteligente.com.br. Requests received only by e-mail do not trigger the automatic deletion; we recommend using the contact form to keep the process secure.

5. Security

We adopt industry-recognized security measures to protect the personal information exchanged between our servers and the Instagram API, including the secure HTTPS protocol. Access to data by our team is strictly limited to technical support and infrastructure maintenance, under strict confidentiality agreements.

6. Your rights

Under the LGPD, you can request access, correction, portability and deletion of your data, and withdraw your consent. Write to privacidade@moderadorinteligente.com.br.

7. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new Instagram API requirements or applicable regulations. The date at the top of this page shows the latest revision.

8. Contact

If you have questions about this Privacy Policy or our data handling practices, contact us at privacidade@moderadorinteligente.com.br or by phone at +55 11 95606-4224.