Terms of Service

Last updated: September 26, 2026

These Terms govern the use of Moderador, a service provided by DOUGLAS DOS SANTOS FARIAS DESENVOLVIMENTO DE SOFTWARE LTDA, CNPJ (Brazilian company registration) 67.542.384/0001-45, Rua Pais Leme, 215, Conj 1713, Pinheiros, São Paulo/SP, Brazil. By creating an account or using the service, you agree to them.

This is a translation of the Portuguese version, which prevails in case of any discrepancy.

1. The service

Moderador automates public replies and direct messages to Instagram comments according to rules you define, classifies comments with artificial intelligence and suggests replies and text variations.

2. Account and eligibility

• You must have the legal capacity to enter into a contract and an Instagram professional account (business or creator).
• You are responsible for your account information and for keeping your access confidential.
• By connecting Instagram, you authorize Moderador to act on your behalf within the permissions granted, which can be revoked at any time.

3. Plans and payment

The service is offered in plans with limits on replies, rules and search frequency, as described on the home page. The availability of each plan may be limited. Paid plans are billed on a recurring basis and processed by Stripe. You can cancel your subscription at any time from the dashboard; access continues until the end of the period already paid.

4. Acceptable use

You agree to use Moderador in accordance with the law and with Instagram's and Meta's terms and policies, and not to:

• send spam or misleading, illegal or offensive content, or content that violates third-party rights;
• use the service to circumvent Instagram's limits or rules;
• try to access other accounts' data or compromise the security of the service.

We may suspend accounts that violate these Terms or that put the service or third parties at risk.

5. AI-generated content

Classifications, suggested replies and variations generated by AI may contain errors. You are responsible for reviewing the messages you configure and for what is sent on your behalf.

6. Availability

The service depends on the Instagram API and on third-party providers. We do not guarantee uninterrupted operation, and changes to or unavailability of Meta's API may affect the service.

7. Limitation of liability

To the extent permitted by law, we are not liable for lost profits, lost sales opportunities, restrictions applied by Instagram to your account or indirect damages arising from the use of the service. Nothing in these Terms limits rights guaranteed to consumers by law.

8. Personal data

The processing of personal data is described in the Privacy Policy.

9. Changes

We may update these Terms. Relevant changes will be communicated by e-mail or in the dashboard, and continued use after the update indicates acceptance.

10. Governing law and jurisdiction

These Terms are governed by the laws of Brazil. The courts of the District of São Paulo/SP are chosen as the venue, except for the consumer's domicile when required by law.

11. Contact

Questions: suporte@moderadorinteligente.com.br or +55 11 95606-4224.